Returns

Questions?

Call us toll-free!

Tampa: (813) 885-4400
New York: (646) 827-2263
Chicago: (312) 224-8484
Los Angeles: (213) 291-1778
Hartford: (860) 747-1338

Return Policy

Unlike some online stores, we will NOT re-sell any items that get returned to the Condom Depot. All returned condoms are donated to local HIV awareness programs. We strive for a great overall Shopping Experience and want to keep our customers happy. We offer the following return policy...

If you are not happy with your order, you may return your order to us within 30 Days* for a Store Credit. The credit is for the original purchase price Minus Shipping Fees. We do NOT offer cash or credit card refunds.

Please See Our Return Policy On Toys & Massagers Below

* On quantities of 50-packs or less

If you need to return and Item please Call: 1-813-885-4400 (Monday-Friday 8am-5pm Eastern Time)

We will quickly issue a Return Authorization # (RA#) and provide you with instructions on how and where to return your order.

YOU MUST CALL FOR AN RA# FIRST. WE DO NOT ACCEPT RETURNS WITHOUT THIS NUMBER CLEARLY MARKED ON THE OUTSIDE OF YOUR PACKAGE.
Please Note: All Custom Printed and Wholesale Sales Are Final. There are no returns on Custom Printed Condoms or on Cases of Condoms.

Returns of Vibrating Toys / Massagers - All Vibrating products are NON RETURNABLE due to FDA regulations and local health regulations. If you receive a defective product, please notify us within 48 hours of delivery and we will exchange your product for an Identical Working Unit. You must have the original packaging and you must call us for a Return Authorization (RA) number. Returns without an RA# are not accepted.

All items returned to CondomDepot are inspected and donated to Non-Profit HIV Awareness Organizations that distribute them for Free throughout the inner city's in Connecticut & New York. We Cannot Resell Returned Condoms.

Revised: 11/20/2007 Massagers