FAQs

Questions?

Call us toll-free!

Tampa: (813) 885-4400
New York: (646) 827-2263
Chicago: (312) 224-8484
Los Angeles: (213) 291-1778
Hartford: (860) 747-1338

Will my shipment be packaged discreetly?
Absolutely! Your order will be shipped in a completely plain box. The return address label will read "GL Inc." Your package will not bear any external markings that will give away the nature of your order. More Info >

Will Will It Say On My Credit Card?
For Your Privacy, your credit card will be billed "GOLIVELLC.COM" There is no mention of CondomDepot.com Or Our Products.

Can I Pay By Check Or Money Order?
We do Accept Checks and Money Orders. Please Click Here For More Information >>>

How Do You Protect My Privacy?
CondomDepot.com values your privacy and offers an outstanding 100% Confidential Shopping Experience.

  1. We will not sell or share any of your information with anyone. That means NO sexually explicit catalogs or unwanted junk-mail.
  2. Orders are Shipped and Packaged Discreetly
  3. We Use Verisign 128-Bit Encryption to secure all transactions.
  4. Your Privacy is assured by TRUST-E

How long will it take for my shipment to arrive?
Orders received before 3pm EST are processed in the our warehouse and they are shipped on the same day. Standard shipments should arrive within 9 business days of your order. We also offer Priority Mail Service and Next Day service (for an additional fee. ) Please read our shipping information page for additional information.
Shipping Information Page >

What Is Your Return Policy ?
Please Click Here For Our Guarantee and Return Policy >

How do you select the products you feature on the CondomDepot.com site?
All of the products on CondomDepot.com are Premium Quality. Everything we carry has met our high standard for Quality Construction, Safety and Most Importantly Pleasure. We also highly value customer feedback on all of our products. So if you are not happy with a certain product please contact us by email or phone.

How Do I cancel my order after I place it?
Due to the fact that we have a very quick turn-around on order fulfillment, you can cancel your no longer than 2 hours after placing it. To do so, please CALL 1-813-885-4400 and go to Extension 15. You must reference the invoice number issued on your order.

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